SOFTWARE TECHNICAL SUPPORT OFFICER - Full time (eLynx, Toowoomba QLD)
eLynx Pty Ltd is a progressive and innovative software company which has been developing leading livestock management and feeding solutions for Australian and international producers for over twenty years. Its client base includes a high proportion of Australia’s large beef producers and many smaller operations. Software produced by Elynx covers the production chain from breeding through to feedlot exit and includes products which long ago set the industry benchmark for excellence.
Elynx’s Feedlot Software Suite includes ‘FY3000’, ‘StockaID’, ‘StockaID Hospital’, ‘FeedBunk3000’, ‘WeighBridge3000’ and ‘BMS’ (Bunk Management System). In recent years Elynx has also released ‘StockMate’ which is quickly becoming the new standard for producers on stations, grazing and backgrounding properties around the country.
Working for Elynx…
Elynx has a focused, professional and cohesive team of software developers, testers and technical support staff. Many of these work from Toowoomba on the Darling Downs and others are based in locations extending from Queensland, down into NSW and Victoria and across to Western Australia. Elynx is a generous employer and staff enjoy excellent conditions and entitlements. The company has a nationwide reputation for timely, high quality service and support. The position on offer relates to the provision of technical support, particularly to feedlot and backgrounding clients in the first instance but also to those involved in more ‘extensive’ production.
The successful applicant will:
be an experienced and skilled user of FY3000, StockaID and related livestock management software
understand livestock feeding and management processes and workflows
be seeking full time employment
be an effective communicator in written and oral modes
have a proven track record as a team player
have the proven capacity to problem solve, adapt to change and work independently.
be able to work to under pressure and within timelines nominated in service level agreements.
possess strong interpersonal skills and have a reputation for honesty and ethical dealing.
prior leadership experience highly regarded but not essential.
Provision of electronic support for the product set via remote desktop tools, email and client call back as required.
Product installations and training (including on-site work as required)
Provision of solutions to technical issues of varying complexity.
Generation and publishing of Software release notes, User Guides and Help resources.
Product defect verification and review as needed.
Generation of software customisation and feature specifications.
Close collaboration with other support agents, software engineering and services team members, to help resolve cases.
Testing of new software features and functions, bug fixes and new releases.
Maintenance and expansion of product knowledge and technical skills.
Participation in trade shows, product demonstrations and office and field-based training as required.
Ideally, the applicant would be prepared to relocate to Toowoomba, Queensland, however, this is not critical and consideration would be given to candidates who have the required skills but are unable to relocate.
The Package to be negotiated will be reflective of the experience, skills and aptitude of the applicant.
To apply: CLICK HERE